How it works, and the rules we hold ourselves to

1.0How a scan works

A scan asks ChatGPT, Perplexity, and Gemini the questions your customers actually ask: discovery questions ("best options near me" or "best tools for X"), evaluation questions ("is this business any good?"), and fact questions (your address, phone, hours, website).

Each question is asked multiple times per engine, because AI answers vary between sessions. No figure in your report ever relies on a single query.

Your grade combines two things, equally weighted: how often AI names you when customers search, and whether the facts AI states about you are correct. A is 85%+, F is below 30%.

2.0What we will never claim

• checkWe never promise traffic, rankings, or revenue. Nobody controls what AI says; we measure it and improve the inputs.
• checkWe never present a sampled number as an exact one. Every figure is labeled as sampled.
• checkWe never report an action Autopilot did not actually take. Every line in your weekly report is derived from a real timestamp written by the operation itself.
• checkWe never auto-publish to your Google Business Profile or website. Drafts wait for your approval; the only surfaces we update ourselves are the ones we host for you.

3.0The 90-day guarantee

If your grade has not improved after 90 days, we refund everything.

Terms, in plain words: the window starts the day your paid subscription starts. If your grade on your latest scan is not higher than your first scan's grade after 90 days, email support@tryprominence.com from your account email and we refund every dollar you paid. No forms, no calls, no partial refunds.

4.0Your data

• checkWhat we store: the AI answers about your business, the public facts we read from your website, and your scan history. That is the product.
• checkPayments are handled by Stripe. We never see or store your card number.
• checkYour answers and history are never shared with other customers or used to train anything.
• checkWant everything deleted? Email support@tryprominence.com and it is done within 7 days.

5.0Who runs this

Prominence is founder-run. When you email support@tryprominence.com, a human who works on the product answers you.